We would like to extend a huge thank you to all our Owners, Tenants and Tradies. We couldn’t have done it without you.
We established Haven Home Rentals in 2023 just as New Zealand was heading into a
recession! Not terrifying at all!
Over the past year, we’ve been glad to be able to help so many people, while doing the work
we love and staying true to our values.
Learn more about us and Haven Home Rentals in this behind-the-scenes story …
Amy and Lisa Establish Haven Home Rentals
We share the same values – people first, with great communication and transparency at the heart of what we do.
After six years working together, we still liked each other so decided it was time to go it alone.
Our client base grew, slowly at first, then as word of mouth spread, more people heard about us and got in touch. We’ve continued to receive fantastic feedback and we’ve put this down to staying true to our core values and our plan for the business.
Amy and Lisa from Haven Homes have just found a great tenant for my rental and I have found them superb to work with. I was constantly updated and kept in the loop. Their professionalism, knowledge and expertise is top notch and I’d recommend them to anyone looking for a property manager in the future. 10 out of 10!!
– Steve Slicker
Our Approach
We make it a real focus to build a solid foundation by meeting our Owners together at the initial appraisal whenever possible and making great communication our top priority. This way, Owners know who they’re working with right from the start and appreciate the ongoing relationship they form with us.
It’s simple really, we reply to the emails and return the calls.
We’re not here to be the biggest. For us, it’s all about quality over quantity.
To ensure we’re providing the best service we can and not spending our valuable time travelling, we manage properties around the areas we live.
Amy is based in Upper Hutt so looks after the Hutt Valley, including Upper Hutt, Lower Hutt, Petone and Wainuiomata.
Lisa is based in the Northern Suburbs and looks after Porirua and the Northern and Western Suburbs, from Tawa to Karori and everywhere in between.
How we Look After Tenants
Tenants deserve to live in a warm, dry home and we’re here to make sure every home is maintained to an acceptable standard. We don’t manage properties we wouldn’t live in ourselves and only work with Owners who agree to look after their rental and keep it to a compliant and appropriate standard.
We realise not everyone is familiar with running a house. For example, if the power goes out it could be a number of things: maybe it’s a blown fuse or it could be that a new power connection hasn’t been set up – check out our website for a list of Common Issues that could be an easy fix.
If Tenants have any challenges, or circumstances change, we’re always here to help find a solution. We’re only a phone call or email away
As homeowners ourselves we understand it can be expensive to maintain a rental property. We have a network of tried and trusted local tradies at our disposal, who don’t charge the earth and prioritise our jobs. An added bonus, we don’t charge a maintenance fee on top of the tradie’ s invoice.
We have a proactive approach to maintenance to ensure our Owners assets are kept in good condition, which in turn attracts better quality tenants.
Sometimes the work needed can feel overwhelming, however we’re here to manage the process so you don’t have to.
I was having trouble getting the necessary enthusiasm to get some jobs done around the property. Lisa came in and together we came up with a detailed list of the work to be done. She quickly arranged contractors to come in and do the jobs at agreed times. The contractors were all very friendly and did their jobs well. I am very pleased with the results of the work and I look forward to working with Lisa in the future.
– Michael Wood
As property managers, we understand we’re looking after one of our Owners biggest assets and it’s a big decision to put their faith in us. We’ve had some owners who have come to us because they’ve been unhappy with the service they received from their previous company. That’s a real win for us as a new company and we’re more than happy to help.
Amy and Lisa have been taking care of one of our rentals and have provided a far better service than from our current company. We have a tenant who is having some issues and Haven sorted that out quickly for us and keep everything on track.
– Diane Cummings
Are we a Good Fit for Your Rental?
As mentioned earlier, we’re all about quality over quantity. Our strategy is to keep Haven Home Rentals small so Owners and Tenants continue to receive the personalised care they deserve. No one is just a number to us. Our goal is to build strong connections with everyone we work with and continue to grow these relationships along the way. We’re looking forward to the next 12 months!
Are you ready to switch to Haven Home Rentals, or keen to know more?
For a no obligation chat, you can reach us at:
Amy Jordan (Hutt Valley) – 021 085 38220
Lisa White (Wellington and Porirua) – 021 085 38224
[email protected]
www.havenhomerentals.co.nz