We’re dedicated to making your landlord journey as straight-forward and stress-free as possible. We’ve put together a list of things to know below:


A FREE Market Rent Appraisal – Take the first step and find out where your property sits in the market. This is a great opportunity to pick our brains on any questions you may have around renting your property out.

Regular Rent Reviews – Keeping your property in line with Market Rent is important. We’re able to offer suggestions to enhance your property in order to optimise it’s return potential.

Rent Arrears – Rent payments are reconciled each week day through our Commercial Trust Account. You can be sure, if rent has been missed, we’re already onto it!

Regular Inspections – We complete four inspections per year and provide a written report advising on the condition of the property and any maintenance required. We like to be proactive and help you budget for the financial year ahead so we’ll let you know about any larger projects that may also need to be considered.

Maintenance – We have a dedicated team of tradies (Haven Home Helpers) who we have carefully selected to help complete any maintenance required on your property. We’ll keep you in the loop from the time a job is started, through to its completion.

Statements and Reports – Monthly and End of Year Statements give you a quick snapshot of your investment and allow you to forecast into the year ahead.

Online Access – You’ll have access to a range of information, including statements, inspection reports, rent payments and more, 24/7, with our secure, web-based portal.

Tenant Selection – Our first contact with your tenants will be at the viewings we hold during the advertising part of the process. All potential tenants need to view the property prior to their application being processed. This forms an important part of the selection criteria which is rounded off with comprehensive reference, background and credit checks.

Communication with your Tenants – We’re their first point of call, even at 9pm on a rainy Saturday night! We’ll deal with any issues, leaving you free to enjoy your evenings and weekends.

Tenancy Disputes – If anything does happen to go south, we’re there to handle the dispute. We’ll attend Tribunal Mediation or Hearings at no extra cost to you.


We said we’d keep it simple, so here’s what you need to know:

  • Management Fee – 9% + GST on the rent collected
  • Advertising and Tenanting Package – One week’s rent + GST
  • Free Regular Inspections
  • Free Entry and Exit Inspections
  • Free Monthly and EOFY Statements
  • Free Tribunal or Mediation Attendance
  • Free Tradie Coordination and Administration
  • Free Disbursement of Monthly and Half Monthly Payments



Re-Key – If possible, now is the time to re-key your locks. If you can have them all keyed the same this is more cost effective in the long run should locks need to be changed again.

Maintenance – You know the little leaky tap you’ve just never been bothered to fix? Now is the time to tend to any of the smaller maintenance items that might need doing around the property. If you’re doing any painting – stick to neutral colours. Check all lightbulbs are working – including oven, rangehood and heat lamps.

Servicing – Any appliances that require regular servicing should be serviced and put on an annual plan now – heatpump, chimney, flued gas heaters etc.

Outside – Give the outside some love and attention. Get trees/plants trimmed, lawns mowed, gutters cleared and the house and paths externally washed.

Curtains – Replace any tired nets, blinds and curtains, including shower curtains!

Healthy Homes Assessment – If you haven’t booked a third party Healthy Homes Assessment, this is a must do – we highly recommend Sustainability Trust – and we can help with any work that needs to be completed. All properties must comply with the Healthy Homes Standards within 120 days of a new or renewed tenancy. Check out more about the Healthy Homes requirements here.

Insurance – Make sure you let your insurance company know that you’re now a landlord. They’ll discuss the best policy for your requirements.

Info Pack – How about an Info Pack for your tenants? Handy information regarding rubbish and recycling days, closest bus and train stations, manuals or instructions for any of the little quirkier items in your house.

The better presented the property, the prouder you’ll be to show it off to your new tenants and you’re setting the standard for how you expect it to be kept.


Why do I need a Property Manager?

We’ll take care of the day to day running of your property and look after your tenants 24/7 so you don’t have to, giving you more time to do the things you love.

We understand the value of your asset and this is at the forefront of everything we do. We make sure we’re up to date with the latest industry changes to ensure your property remains compliant and achieves its full rental potential.

Can you tell me what my property will rent for?

Haven Home Rentals offers a FREE Rental Appraisal. This will give you an idea on where your property sits in the current market and of course, we’re happy to answer any questions you may have.

What are the legal requirements I need to meet to rent my property out?

Haven Home Rentals will happily assist you in making sure your property is compliant within the current standards. There are several aspects that will need to be checked, from Healthy Homes to the Building Act and a few in between. We attend regular training sessions to ensure we understand the rules and how they apply to your property.

What about Inspections?

Regular property inspections are an important tool to maintain the value of your property and to ensure you’re meeting the requirements of your insurance company. Haven Home Rental properties are on a 3-monthly inspection schedule. We’ll visit your property and ensure it is being taken care of and any maintenance is noted. We’ll send you a report noting the condition and support this with photographic evidence.

When will I see the rent in my account?

We collect the rent each week, this is then held in our Commercial Trust Account and paid to you on the 1st and 15th of every month. If those dates fall on a weekend or public holiday, the rent will be paid on the next working day.

What happens if there are ongoing issues with the tenant?

We do our best to find tenants that are compliant and take care of the property as if it is their own. Unfortunately, this is not always the case and occasionally a tenant goes rogue and we’re there to put it right. If there are ongoing problems during inspections and tenants don’t take care of cleaning, fixing damages and maintaining the home, we will take action promptly. The same happens if the tenants stop paying rent. We have a strict rent arrears policy and we’ll keep you informed along the way.

What areas do you cover?

We’re managing properties Wellington wide so here is a brief (yet not exhaustive) list of the areas we cover. Northern and Western suburbs, Plimmerton to Porirua and everywhere in between. Lower Hutt and Upper Hutt cities. If you’re unsure if we can manage your property, give us a call so we can discuss.

What if my tenant doesn’t pay rent?

We’re checking the rent payments each weekday, so if your tenant misses their usual payment, we’ll know about it the same day. We follow these up straight away and communicate with you so you know we’re on to it!

I want to switch to Haven Home Rentals – what do I do?

We understand you’re busy so you don’t need to find it daunting to change Property Management companies if you’re not getting the service you deserve.

If you’d like us to manage your property, it’s a simple two-step process:

  1. Give us a call to let us know you’re interested in our services and we’ll email you some information. From there, we just need a signed management agreement
  2. Next is a quick call or email from you to your current Property Management company to let them know we’ll be in touch and then we’ll take care of it from there


If you've got any questions get in touch with Amy or Lisa using the contact details below or by filling in our form. If you are looking for a Free Appraisal,  go to our Free Appraisal Page.
Amy Lett
Lisa White


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