We’re dedicated to making your landlord journey as straight-forward and stress-free as possible. We’ve put together a list of things to know below:
A FREE Market Rent Appraisal – Take the first step and find out where your property sits in the market. This is a great opportunity to pick our brains on any questions you may have around renting your property out.
Regular Rent Reviews – Keeping your property in line with Market Rent is important. We’re able to offer suggestions to enhance your property in order to optimise it’s return potential.
Rent Arrears – Rent payments are reconciled each week day through our Commercial Trust Account. You can be sure, if rent has been missed, we’re already onto it!
Regular Inspections – We complete four inspections per year and provide a written report advising on the condition of the property and any maintenance required. We like to be proactive and help you budget for the financial year ahead so we’ll let you know about any larger projects that may also need to be considered.
Maintenance – We have a dedicated team of tradies (Haven Home Helpers) who we have carefully selected to help complete any maintenance required on your property. We’ll keep you in the loop from the time a job is started, through to its completion.
Statements and Reports – Monthly and End of Year Statements give you a quick snapshot of your investment and allow you to forecast into the year ahead.
Online Access – You’ll have access to a range of information, including statements, inspection reports, rent payments and more, 24/7, with our secure, web-based portal.
Tenant Selection – Our first contact with your tenants will be at the viewings we hold during the advertising part of the process. All potential tenants need to view the property prior to their application being processed. This forms an important part of the selection criteria which is rounded off with comprehensive reference, background and credit checks.
Communication with your Tenants – We’re their first point of call, even at 9pm on a rainy Saturday night! We’ll deal with any issues, leaving you free to enjoy your evenings and weekends.
Tenancy Disputes – If anything does happen to go south, we’re there to handle the dispute. We’ll attend Tribunal Mediation or Hearings at no extra cost to you.
A QUICK GUIDE TO GETTING YOUR PROPERTY READY
Re-Key – If possible, now is the time to re-key your locks. If you can have them all keyed the same this is more cost effective in the long run should locks need to be changed again.
Maintenance – You know the little leaky tap you’ve just never been bothered to fix? Now is the time to tend to any of the smaller maintenance items that might need doing around the property. If you’re doing any painting – stick to neutral colours. Check all lightbulbs are working – including oven, rangehood and heat lamps.
Servicing – Any appliances that require regular servicing should be serviced and put on an annual plan now – heatpump, chimney, flued gas heaters etc.
Outside – Give the outside some love and attention. Get trees/plants trimmed, lawns mowed, gutters cleared and the house and paths externally washed.
Curtains – Replace any tired nets, blinds and curtains, including shower curtains!
Healthy Homes Assessment – If you haven’t booked a third party Healthy Homes Assessment, this is a must do – we highly recommend Sustainability Trust – and we can help with any work that needs to be completed. All properties must comply with the Healthy Homes Standards within 120 days of a new or renewed tenancy. Check out more about the Healthy Homes requirements here.
Insurance – Make sure you let your insurance company know that you’re now a landlord. They’ll discuss the best policy for your requirements.
Info Pack – How about an Info Pack for your tenants? Handy information regarding rubbish and recycling days, closest bus and train stations, manuals or instructions for any of the little quirkier items in your house.
The better presented the property, the prouder you’ll be to show it off to your new tenants and you’re setting the standard for how you expect it to be kept.